Question:
In order to provide user account to the support team which are the closest too the Business user one in production (they have to be able to reproduce user problems), I would like to copy Business user profile but I would like also that the support team can't post anything (as it is a productive system!!) . For example, I would like them to have the possibility to go in VA02 but if they try to post , no update are committed in the database. And this for all the Business transactionnal data
I did not find any cross functionnal object for update neither a user exit in Basis which woul allow this
Thank you if some one has an advice
Answer:
you are hitting a problem that eevry support team has.
as far as i know there is no easy solution (like a NO Update activity type)
the way i always work around this>
a give support user wide DISPLAY only access in thier own AREA in production
b create a lareg number of functional users (as a copy of the real live users) in a test/Quality system. Which we give well known passwords.
So any consultant wanting to perform any test can go in that system to do this!!
By the way this is SAP Best practice