Question:
Hai,
Can anyone tell me how to set-up returns processing in QM for the products that are returned by a customer?
any help will be greatly appreciated!
Mona
Answer:
Hi..
tell u want inspection lot when they creating returns order.
from
senthil
Answer:
Hi..
tell u want inspection lot when they creating returns order.
from
senthil
Answer:
If you activate insp. type 05 for the material you'll get an insp.lot when they perform the stock transfer from 'Returns' to 'Own stock'. The material will go to QI if that's been chosen for the Insp.type in the Material Master.
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Regards
Trygve
Answer:
Hi Trygve,
thank you for your reply. Do I need to use Insp type 06 or 05 OR both? Please advise.
Thank you again
Lisa
Answer:
HI
Use inspection type 05.
Thanks
U.P.Singh
Answer:
Hi,
There are three possibilities and all depends on your movement type. If your returns use MVT451, then use inspection type 06. Notice, however, that the goods stay in Returns stock and this inspection type is not stock relevant. Youcan use MVT653 when goods are returned to unrestricted stock if you haven't assigned inspection type 05 and other QM data. Don't forget to activate QM for this MVT in IMG. The third option is to use MVT655 and then all returns are posted to QI stock immediately. Inspection type 05 is stock relevant.
Pipsa
Answer:
Hai Pipsa,
Thank you very much for your reply. I do have a couple more questions on this issue- I would highly appreciate if you can answer them.
1)we are currently using mvt type 651. So, which insp type is suited to use alongwith 651? Also, what do you mean by 'stock relevant' and 'not stock relevant' for the inspection types?
2)Will the inspection type gets created automatically upon reutrns order OR delivery creation?
3)We want the shipping user to enter two characterisitcs first and lock them and then we want QM user to enter other characteristic values and make UD. My question is- is it possible for shipping user to lock the characteristcs so that the next user will not be able to modify them?
4)The last question is- Finance department wants to view the UD and make payments accordingly. They don't want automatic payment based on UD, but they just would like to get intimated or review without missing any Inspection Lot process (or UD decsion) and make a payment decision.
Thank you in advance
Lisa
Answer:
Hi,
You can check in IMG: Quality Management: Quality Inspection: Inspection Lot Creation: Inspection for Goods Movements: Movement Type/Update Control/Inspection Lot Origin what is the relevant inspection lot origin per movement type. In your case the lot origin is 06 and therefore also inspection type is 06.
A stock relevant inpection, such as 01, 04..., means that goods are posted to quality inspection stock and they stay there until you make further postings via UD. Inspection type 06 is not and therefore system do create an inspection lot but your goods are posted to Returns, not to QI stock.
An inspection lot is created when you do GR for your returns delivery. Creating order itself doesn't do anything. If you have insp. type 06 assigned to the material and inspection plan is ok, your insp. lot is created with status REL CALC... and you can start inspection.
3) I really don't understand you question. If the two MICs are already in your plan, user cannot change them. If you mean results, then it is possible to change them before you make the UD. Use can add extra MICs if they are type reference or complete copy models. I think that you could divide your MICs under two operation and with user settings create their result recording views so that the latter user cannot see the previous. Maybe you can also use authorizations, I'm not familiar with them.
4) I'm a bit confused here. Payment decision? If you mean a credit or debit memo to customer, then QM UD does not have a link there. Or do you have a special system? UD can be linked to an account but all invoicing is handled in SD. So create your complaint by quality notification, then create return order from notification
Notification: Functions: Sales order: Create standard order type.
Hope this helps,
Pipsa
Answer:
Hai,
Thanks a lot for your reply. In #3, yes, I mean the values and got your answer there. For #4, I will work on that and your input is very helpful.
Thans again for taking time to answer me.
Lisa
Answer:
What we're also finding, using inspection type 06, is that without the inspection stock link, quality does not have control of the inventory as it resides in returns status, rather than QI status.
The inspection lot also does not reflect the delivery upon which the material was returned - only the material document which, through a series of gyrations, we can determine the delivery. The QM lot is not part of the document flow, which appears to stop on the sales order when the goods receipt of the return is processed.
If I understand then, there is no way to link the status of the usage decision (pass or fail) of the return lot in any way back to the return document so that accounting knows when the inventory is cleared. There's also no signal to warehouse to know when the material should be electronically scrapped or blocked and there's no connection between the usage decision and the relevant inventory balance.
How have people handled the downstream impact of customer returns through quality with so little connection among all the objects?
Answer:
Dera becca56,
Ibeg to differ with you on this.
Insp type 05 is designed to address all your requirements.
The process flow for returns using QM is very well documented in IDES application scenarios.
I reproduce the jist here.
1) First create a Service notification of type S4 on receipt of complant.
2) Here you can use standard tasks with automatic follow up action like create service order, Enter goods receipt etc;
3) Once a service order is created, then it is very easy to monitor its progress and book the costs/material to it. The repairs tab in item details shows the progress very clearly.
4) Once delivery is created and goods receipt posted with Mvt type 653 stock relevant insp lot (05) is created. The uD of the lot is reflected in the above order.
Answer:
We're generating our customer returns on the basis of a returns sales order. Service management is not in scope for this implementation. No service orders; no repairs history.