Question:
Hi All,
I have a strange situaiton that I havent come across before.
After installing SAPGUI at the customer's machine, it seems the user's IE seems to be in hang state.
No error messages, nothing. It just hangs there.
Since it happened after the SAPGUI installation (and SAPGUI works fine) I am attaching the GUI dll:
**********************************************************************
*** SAP PC VERSION INFORMATION: sapfront.dll
**********************************************************************
MAIN MODULE INFORMATION:
Name............: sapfront.dll
Description.....: SAP Frontend for Windows
Product version.: 640 Final Release
File version....: 6405.5.18.3011
Build number....: 819511
SYSTEM INFORMATION:
Operating system: Whistler 5.1 (2600)
Service Pack 2
computer name...: kmv119
ip address......: 172.16.250.119
current dir.....: C:\Documents and Settings\Sabrina\Desktop
path............: C:\Program Files\SAP\FrontEnd\SAPgui;C:\Program Files\Common Files\SAP Shared;C:\WINDOWS\SAPwksta\setup;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\IBM ThinkVantage\Client Security Solution;C:\Program Files\Diskeeper Corporation\Diskeeper\
LOADED MODULES:
Name Product-Version File-Version Size Date/Time
------------------------------------------------------------------------------------------------------------------------------------
C:\Program Files\Common Files\System\ado\msado15.dll 2.81.1117.0 2.81.1117.0 000536576 04.08.2004 20:00
C:\Program Files\Common Files\System\ado\msadox.dll 2.81.1117.0 2.81.1117.0 000200704 04.08.2004 20:00
C:\Program Files\Common Files\System\ado\msadrh15.dll 2.81.1117.0 2.81.1117.0 000057344 04.08.2004 20:00
C:\Program Files\Common Files\System\Ole DB\oledb32.dll 2.81.1117.0 2.81.1117.0 000487424 04.08.2004 20:00
C:\Program Files\Common Files\System\Ole DB\OLEDB32R.DLL 2.81.1117.0 2.81.1117.0 000065536 04.08.2004 20:00
C:\Program Files\SAP\FrontEnd\SapGui\AG7AS.dll 7.1.0.10 7.1.0.10 001167360 07.03.2006 09:15
C:\Program Files\SAP\FrontEnd\sapgui\dbghelp.dll 4.0.0018.0 4.0.18.0 000676864 07.03.2006 16:15
C:\Program Files\SAP\FrontEnd\sapgui\gngmb.dll 640 Final Release 6405.5.18.1016 000131072 07.03.2006 09:15
C:\Program Files\SAP\FrontEnd\SapGui\GridView.ocx 640 Final Release 6405.5.18.666 000462848 07.03.2006 09:15
C:\Program Files\SAP\FrontEnd\sapgui\guixt.dll 2006.2.1 2006.2.1.0 001970226 22.03.2006 06:52
C:\Program Files\SAP\FrontEnd\sapgui\LPRINTG.DLL lprintg 6.40 6400.0.0.31 000651264 07.03.2006 09:15
C:\Program Files\SAP\FrontEnd\sapgui\sapapihk.dll 1, 0, 0, 5 1.0.0.5 000094208 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\sapgui\sapawole.dll 640 Final Release 6405.5.18.225 000052224 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\sapgui\sapawrfc.dll 640 Final Release 6405.5.18.244 000065536 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\SapGui\sapcltfc.ocx 640 Final Release 6405.5.18.101 000208896 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\sapgui\sapcomni.dll 640 Final Release 6405.5.18.24 000774144 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\SapGui\sapdatap.ocx 640 Final Release 6405.5.18.246 000352256 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\sapgui\sapdpams.dll 640 Final Release 6405.5.18.819 000843776 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\SapGui\sapdpcts.ocx 640 Final Release 6405.5.18.209 000122880 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\sapgui\sapfctrl.dll 640 Final Release 6405.5.18.311 000159744 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\sapgui\sapfdraw.dll 640 Final Release 6405.5.18.256 000098304 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\sapgui\sapfewcb.dll 640 Final Release 6405.5.18.213 000069632 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\sapgui\sapfewcls.dll 640 Final Release 6405.5.18.4 000053248 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\sapgui\sapfewcx.dll 640 Final Release 6405.5.18.209 000299008 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\sapgui\sapfewdp.dll 640 Final Release 6405.5.18.106 000307200 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\sapgui\sapfewdr.dll 640 Final Release 6405.5.18.219 000077824 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\sapgui\sapfewed.dll 640 Final Release 6405.5.18.9 000021504 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\sapgui\sapfewnls.dll 640 Final Release 6405.5.18.21 000081920 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\sapgui\sapfewrm.dll 640 Final Release 6405.5.18.333 000106496 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\sapgui\sapfewtr.dll 640 Final Release 6405.5.18.226 000065536 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\sapgui\sapfewui.dll 640 Final Release 6405.5.18.374 000598016 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\sapgui\sapfewut.dll 640 Final Release 6405.5.18.260 000073728 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\sapgui\sapfhook.dll 640 Final Release 6405.5.18.206 000017920 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\sapgui\sapfront.dll 640 Final Release 6405.5.18.3011 001921024 24.03.2006 10:47
C:\Program Files\SAP\FrontEnd\sapgui\sapguilib.dll 640 Final Release 6405.5.18.8983 000823296 20.03.2006 04:08
C:\Program Files\SAP\FrontEnd\sapgui\sapguirm.ocx 640 Final Release 6405.5.18.212 002637824 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\SapGui\SAPguisv.ocx 640 Final Release 6405.5.18.239 000303104 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\sapgui\saplgdll.dll 640 Final Release 6405.5.18.981 000389120 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\sapgui\saplgnui.dll 640 Final Release 6405.5.18.17 000487424 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\sapgui\saplogon.exe 640 Final Release 6405.5.18.1016 000487424 07.03.2006 04:02
C:\Program Files\SAP\FrontEnd\sapgui\sappcfvd.dll 640 Final Release 6405.5.18.25 000368640 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\sapgui\sappctxt.dll 640 Final Release 6405.5.18.19 000065536 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\sapgui\sapshlib.dll 640 Final Release 6405.5.18.66 000724992 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\SapGui\sapsplit.ocx 640 Final Release 6405.5.18.423 000094208 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\SapGui\SAPTABCN.OCX 640 Final Release 6405.5.18.224 000098304 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\sapgui\sapthmcust.dll 640 Final Release 6405.5.18.1012 000266240 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\sapgui\sapthmdrw.dll 640 Final Release 6405.5.18.102 000069632 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\SapGui\WDTAOCX.OCX 640 Final Release 6405.5.18.62 002588672 07.03.2006 09:16
C:\Program Files\SAP\FrontEnd\SapGui\WDTTREE.OCX 640 Final Release 6405.5.18.305 000630784 07.03.2006 09:16
C:\WINDOWS\system32\ATL.DLL 6.05.2284 3.5.2284.0 000058880 04.08.2004 20:00
C:\WINDOWS\system32\browseui.dll 6.00.2900.2823 6.0.2900.2823 001022976 10.01.2006 02:08
C:\WINDOWS\system32\CLUSAPI.DLL 5.1.2600.2180 5.1.2600.2180 000057856 04.08.2004 20:00
C:\WINDOWS\system32\colbact.DLL 3.0.0.4414 2001.12.4414.258 000062464 04.08.2004 20:00
C:\WINDOWS\system32\comdlg32.dll 6.00.2900.2180 6.0.2900.2180 000276992 04.08.2004 20:00
C:\WINDOWS\system32\comsvcs.dll 3.0.0.4414 2001.12.4414.258 001251840 04.08.2004 20:00
C:\WINDOWS\system32\CRYPTUI.dll 5.131.2600.2180 5.131.2600.2180 000512512 04.08.2004 20:00
C:\WINDOWS\System32\CSCDLL.dll 5.1.2600.2180 5.1.2600.2180 000101888 04.08.2004 20:00
C:\WINDOWS\system32\expsrv.dll 6.0 6.0.72.9589 000380957 04.08.2004 20:00
C:\WINDOWS\system32\hnetcfg.dll 5.1.2600.2180 5.1.2600.2180 000344064 04.08.2004 20:00
C:\WINDOWS\system32\IMAGEHLP.dll 5.1.2600.2180 5.1.2600.2180 000144384 04.08.2004 20:00
C:\WINDOWS\system32\IMM32.dll 5.1.2600.2180 5.1.2600.2180 000110080 04.08.2004 20:00
C:\WINDOWS\system32\iphlpapi.dll 5.1.2600.2180 5.1.2600.2180 000094720 04.08.2004 20:00
C:\WINDOWS\system32\LIBRFC32.dll 6405.5.117 6405.5.117.4992 005201920 07.03.2006 09:16
C:\WINDOWS\system32\LINKINFO.dll 5.1.2600.2180 5.1.2600.2180 000018944 04.08.2004 20:00
C:\WINDOWS\system32\MFC71ENU.DLL 7.10.3077.0 7.10.3077.0 000057344 19.03.2003 11:44
C:\WINDOWS\system32\msacm32.drv 5.1.2600.0 5.1.2600.0 000020480 04.08.2004 20:00
C:\WINDOWS\system32\MSCTF.dll 5.1.2600.2180 5.1.2600.2180 000294400 04.08.2004 20:00
C:\WINDOWS\system32\MSDART.DLL 2.81.1117.0 2.81.1117.0 000151552 04.08.2004 20:00
C:\WINDOWS\system32\msjet40.dll 4.00.8618.0 4.0.8618.0 001507356 04.08.2004 20:00
C:\WINDOWS\system32\msjetoledb40.dll 4.0.8227.0 4.0.8227.0 000358976 04.08.2004 20:00
C:\WINDOWS\system32\MSJINT40.DLL 4.00.8905.0 4.0.8905.0 000151583 04.08.2004 20:00
C:\WINDOWS\system32\msjter40.dll 4.00.6508.0 4.0.6508.0 000053279 04.08.2004 20:00
C:\WINDOWS\system32\msjtes40.dll 4.00.8618.0 4.0.8618.0 000241693 04.08.2004 20:00
C:\WINDOWS\system32\mslbui.dll 5.1.2600.2180 5.1.2600.2180 000025088 04.08.2004 20:00
C:\WINDOWS\System32\mswsock.dll 5.1.2600.2180 5.1.2600.2180 000245248 04.08.2004 20:00
C:\WINDOWS\system32\mswstr10.dll 4.00.8905.0 4.0.8905.0 000614429 04.08.2004 20:00
C:\WINDOWS\system32\MTXCLU.DLL 3.1.0.4414 2001.12.4414.258 000066560 04.08.2004 20:00
C:\WINDOWS\system32\NETAPI32.dll 5.1.2600.2180 5.1.2600.2180 000332288 04.08.2004 20:00
C:\WINDOWS\system32\ntshrui.dll 5.1.2600.2180 5.1.2600.2180 000143872 04.08.2004 20:00
C:\WINDOWS\system32\PELCOMM.dll 1.0.0.0 1.0.3.4 000049152 21.02.2004 01:37
C:\WINDOWS\system32\PELHOOKS.dll 1.0.0.0 1.0.5.3 000073728 17.01.2006 05:40
C:\WINDOWS\system32\pelscrll.dll 1.0.0.0 1.0.9.9 000126976 31.12.2005 04:36
C:\WINDOWS\system32\PROCHLP.DLL 1, 0, 0, 0 1.0.0.0 000086016 05.10.2005 16:00
C:\WINDOWS\system32\RESUTILS.DLL 5.1.2600.2180 5.1.2600.2180 000058880 04.08.2004 20:00
C:\WINDOWS\system32\rtutils.dll 5.1.2600.2180 5.1.2600.2180 000044032 04.08.2004 20:00
C:\WINDOWS\system32\sapbtmp.dll 640 Final Release 6405.5.18.1310 001597440 07.03.2006 09:16
C:\WINDOWS\system32\SXS.DLL 5.1.2600.2180 5.1.2600.2180 000713216 04.08.2004 20:00
C:\WINDOWS\system32\TAPI32.dll 5.1.2600.2180 5.1.2600.2180 000181760 04.08.2004 20:00
C:\WINDOWS\system32\USERENV.dll 5.1.2600.2180 5.1.2600.2180 000723456 04.08.2004 20:00
C:\WINDOWS\system32\UxTheme.dll 6.00.2900.2180 6.0.2900.2180 000218624 04.08.2004 20:00
C:\WINDOWS\system32\VBAJET32.DLL 6.0 6.0.1.9431 000030749 04.08.2004 20:00
C:\WINDOWS\system32\wdmaud.drv 5.1.2600.2180 5.1.2600.2180 000023552 04.08.2004 20:00
C:\WINDOWS\system32\WINMM.dll 5.1.2600.2180 5.1.2600.2180 000176128 04.08.2004 20:00
C:\WINDOWS\system32\WINSPOOL.DRV 5.1.2600.2180 5.1.2600.2180 000146432 04.08.2004 20:00
C:\WINDOWS\system32\WINTRUST.dll 5.131.2600.2180 5.131.2600.2180 000176640 04.08.2004 20:00
C:\WINDOWS\system32\WS2_32.dll 5.1.2600.2180 5.1.2600.2180 000082944 04.08.2004 20:00
C:\WINDOWS\system32\WS2HELP.dll 5.1.2600.2180 5.1.2600.2180 000019968 04.08.2004 20:00
C:\WINDOWS\System32\wshtcpip.dll 5.1.2600.2180 5.1.2600.2180 000019968 04.08.2004 20:00
C:\WINDOWS\system32\WSOCK32.dll 5.1.2600.2180 5.1.2600.2180 000022528 04.08.2004 20:00
C:\WINDOWS\system32\xpsp2res.dll 5.1.2600.2180 5.1.2600.2180 002897920 04.08.2004 20:00
THE END.
Any ideas?
Thanks
JK
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Know thyself.
Answer:
try installing patch level 19. It was released a few months ago... Also check if level 20 or 21 (or better) has been released since.
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