Question:
Hi Gurus
I am new to Workflow. Could you please tell me Can we define alternative person in workflow(I mean if i delete a user who is in my workflow list then is it possible that workflow will be diverted to alternate user.If yes then how it is done).
Also is it possible to substitute a user who has been deleted by some another user so that workflow doesn't get affected.If yes then how.
thanks in advance
Priya
Answer:
Priya,
this is very open-ended question. First, it really all depends on how you are defining your agents. Are you using OM, are you using a defined table, are you using RULE logic, or are you simply hard-coding the userID in for the agent? You can setup substitution rules but not for deleted userIDs. Generally, substitutions are setup by the person who needs to be substituted (and only for a period of time).
In not really knowing much about your WF, I think your best case is defining a RULE that looks for the userID and if it's not valid, then build some additional logic that tells it who to look for next.
Of course, a more central solution is to define a 'WORKCENTER' hr object and assign all the possible agents to this workcenter. Then set this workcenter as the agent of the task.
Thanks,
Derrick Banks
Banks & Company, LLc
www.bankscompany.com