Question:
I have a User who is an excluded Agent?
How did the User become an Excluded Agent in the first place?
How do I change so that the User is no longer an excluded Agent for this workflow or future workflows?
Thanks
Crazy George
Answer:
Excluded user = Possible Agents - Selected Agents.
The user must satisfy the rules to be a selected agent. And also check your agent assignment for the task in the WF def. if users are being explicitly excluded.
Cheers,
Ramki.
Answer:
Solution
The user ID held in the IM:Applicant field on the Approp Request, automatically becomes an excluded agent.
Person applying for the Approp Request (Applicant) cannot later Approve
Thanks