Question:
Hi,
We have activated the workflow for Purchase Order and been using it. We have different departments, so for instance if a PO is created for an IT department, the IT manager should receive a message and be able to release/approve the PO. Unfortunately, there have been some wierd instance in which a few number of POs were sent to the wrong department manager for approval. For example, a PO from the IT department was created, and the workflow sent the message the FINANCE manager instead of the IT manager. Is there anyone who could probably give insights as to why this is happening and what possibly can be done? (At times of course, PO workflow is doing fine).
Thanks.
Answer:
Clearly it is a matter of agent resolution. You will have to check you agent resolution rules and also you org structure. If you have HR module and your org structures are set-up properly use rule/role 168 this will send the workitem to the manager of the dept.