Question:
We recently discovered a problem with orders that are being placed online. When the order is created in CRM, it is pulling in the wrong bill to party. In CRM, it is set up with a different bill to than the one that is being used in the order creation. Strangely, when I create the same order directly in CRM, it pulls the correct bill to.
My question is, where is it deciding what bill to to use? Is this a configuration setting I can change?
Any ideas would be greatly appreciated.
Thanks
Kris
Answer:
it is my understanding that the partner determination procedure that is assigned to the order type you are using is all that controls it
Just curious B2B or B2C and are you using a java basket?
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Just me and a pygmy pony behind the dental floss bush
Answer:
We are using b2b. It you are referring to the shopping basket in ISA that yes we are using that also.
I checked the partner determination config but I dont feel that is the problem since when I create the same order directly into CRM, we have no issue with the partner determination. Only when the order is created online.
Answer:
the java basket is a B2C scenario where an order is not created until the checkout
Anyway, how is your bill to determined in the partner determination procedure you are using with your order? what attributes are used?
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Just me and a pygmy pony behind the dental floss bush
Answer:
In R/3 are multiple Bill-to's assigned to the sold-to? if yes, then mark the bill-to you want to use (the check box in the far right of the partner assignments) that will replicate to CRM and mark that as the primary BP relationship.
Answer:
Funny thing about that - when I check the sold to in CRM and look at relationships, it shows only one bill to; the correct one. Instead, the order that is being created in ISA is using a bill to that is not in CRM. So for example: if in CRM for sold to 12345, it ONLY has a realtionship with bill to 67890. When I create an order thru ISA, it chooses sold to 12345 and bill to 12345. When I create the order directly in CRM, it uses sold to 12345 and bill to 67890.
any other ideas?
Answer:
every sold-to in CRM standard can be a bill-to but you will not see it in the relationship tab (different than R/3 partner)
I still think if you set it mandatory in R/3, that will work for you
Answer:
If you look at the configuration of the order type, what partner determination procedure is assigned.
What access sequence is assigned to your bill to partner?
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Just me and a pygmy pony behind the dental floss bush