Question:
Hi,
Does anyone have any experience with any of those 2 Products and could please share it here?
Especially in the fields of
user-friendliness,
support & maintenance,
pricing,
known problems,
reliability and
implementation experiences.
Thanks in advance.
Answer:
We have implemented credit card functionality using Paymetric and it works great.Also we were able to implement it fully in 2-3 weeks.
Implementation is also not that compicated. ALso paymetric gives full support for implementation like sending person onsite for implementation.
Answer:
Let me start out by saying that I am the Director of SAP Solutions at Paymetric, so there will be some obvious bias in my opinion. ;-)
I also don't know who posted as 'ZZZZ', but thank you!
That said, I was an independent consultant for 4 years before joining Paymetric. I was the main technical resource on the first implementation of the SAP Payment Card processing functionality back in 1997 and worked almost exclusively for those 4 years as an independent consultant on projects assisting companies with installing the SAP Payment Card processing functionality in R/3 and CRM.
I assisted companies in implementing middleware solutions from Paymetric, Trintech, CyberCash, Paylinx and Cybersource during those 4 years. I found them all to be viable products, each with their own strengths and weaknesses. Each of the projects I assisted with found varying degrees of success with the product they selected.
Then I made the decision to join Paymetric - they simply had the best product (XiPay) on the market. We've spent the last 3.5 years I've been here making it even better as can be attested to by the 90+ customers that are using XiPay with one or more SAP products today.
OK - enough of the advertizing, let me tell you what I used to tell companies (when I was an independent consultant) they should consider in a product when making a decision. This applies as much today as it did then:
1) Is the product CERTIFIED with the SAP Payment Card Interface (PCI)?
2) Does the product run on the OS and database you prefer? If not, are you amenable to using the OS and database the vendor requires?
3) Does the product have a CERTIFIED interface with the processor of your choice?
4) Does the company selling the product have SAP experience in-house? Do they "know" SAP?
5) Are there any other components required besides the software to interface with your processor?
6) What is the support policy of the company? Do you pay a typical maintenance fee for support (which true software companies like SAP and Microsoft use to finance ongoing development and improvement of their products) or do you pay "per incidence" charges?
7) Does the vendor support the product or does a third-party support the product? Try calling the vendor's HELP DESK at different times during the day to see what the response time is.
8) How many customers does the company have that are integrating with SAP products as opposed to integrated with non-SAP systems?
9) When you are told that the company has 'X' number of customers using the product with, for example, CRM - does that mean SAP's CRM product or CRM products in general? Ask for references to verify these claims.
10) What communication methods does the product support? Frame-relay? Internet gateway? Dial-up? Does it support your preferred method?
11) Will you be benefiting from the experience gained by the vendor from working with MANY customers or a FEW customers?
12) Does the vendor maintain close relationships with SAP employees in the OSS group and developers in Germany?
13) Does the vendor offer any enhancements to SAP functionality? Was this functionality developed in-house on the vendor's own SAP system or at a client site?
14) What is the pricing structure for the software? Are you paying a per transaction fee or a license fee? Which would you prefer?
15) Is the product flexible enough to allow you to switch processors if one offers a better rate than your current processor is currently charging you?
16) Does the vendor insist you use a certain processor or gateway or are they independent from all processors?
17) Is the vendor active in the SAP community? Do they have a booth at SAP-related events such as ASUG, Sapphire, SAP Financials, etc?
18) What do the current customers of the vendor say about the vendor and product?
19) Has the vendor ever lost an existing customer to a competitor?
20) Is the vendor committed to the SAP market and will they be committed in 5 years? In 10 years?
There are certainly plenty of additional criteria that you could come up with to use in your evaluation.
I would, however, STRONGLY suggest you speak with current customers of each vendor you are evaluating to get those customer's impressions. And not just the customers that the vendor recommends, but those you can track down on your own, either on this site, ASUG.COM or by asking the vendor for a contact at every customer they have and randomly selecting a few to contact.
Please let me know if you have any additional questions!
Hi,
Does anyone have any experience with any of those 2 Products and could please share it here?
Especially in the fields of
user-friendliness,
support & maintenance,
pricing,
known problems,
reliability and
implementation experiences.
Thanks in advance.
_________________
Eric Bushman
Director of SAP Solutions
www.paymetric.com