Question:
Hi all CRM expert,
I need some advice as to the best way I can go about bringing the customer master data over to CRM.
In R/3, we have customers who are assigned to more than 1 ship-to party. The ship-to partner has different number range from the sold-to party.
To link the sold-to party is easy. I just used PIDE to tie the account group '0001' to classification 'B'. However, I do not know whether I should do the same with account group '0002' (ship-to party). I tried replicating one ship-to party by linking account group '0002' to classification 'B' and CRM creates a customer with sold-to information maintained as well. Is that the right or only way to do?
Appreciate if someone can shed some light on this. It seems easy and basic but wouldn't work as well as we would like it to be.
Cheers!
Doremon
Answer:
yes, you describe the functionality properly.
you can use the exclusion tab in BP to prevent all ship-to's from being allowed to act as a sold-to (manual or write your own enhancement)
The Customer in CRM (let say sold-to's) can have multiple ship-to addresses that do not have numbers in R/3, depends on your long term strategy (what system will orders be entered and master data maintained) if CRM then might be wise to "give up" your R/3 ship-to's. But downside is no auto way to do this (manual or write your own enhancement)
Answer:
Yes, once CRM is up, our client will create all customer master from CRM. So, I will first need to take care of the ship to conversion which I think we shouldn't have any problem with. Then it is the long term strategy of how we want to maintain the multiple address. Based on what I read, are you saying that we should then start using the address usage function to manage the multiple delivery?
Cheers!
Doremon