Question:
Hello
There is a problem in Txn CIC0 in our Production System . The Problem is:
1. When I exceute transaction CIC0, it displays Interaction Center WinClient.
2. Enter Data in Business Partner under Field Partner. Then Enter.
3. It Displays the data.
4. Then Choose Application Area or Navigation Area. Here, the page cannot be displayed in View (80% Overview Screen).
The Development and Quality system working fine. Can you please tell me wot could be problem.
Please Advise.
Thanks & Regards
Jonathan
Answer:
First of all I advise you to check all transport requests (did you get returncode 0 ?)
Secondly I would double check you customizing settings specific related to navigation area (compare CRQ with your CRP system).
you also might wanna check on OSS notes.
CRM-CIC-INB 0000859781 0001 0.700 CIC Ibase navigation area search by object id is n
CRM-CIC-FRW 0000582125 0011 0.510 How to get Application Area as Full Screen?
CRM-CIC-INB 0000849344 0001 0.360 Performance Problems in IBASE Search in CIC0
CRM-CIC-PRO-INF 0000806240 0001 0.430 search result of product list is not sorted in CIC
CRM-CIC-FRW 0000765820 0002 0.460 Layout-switch brings error message "SET SCREEN not
CRM-CIC-BTX 0000742144 0001 0.440 Partner pushbutton in Transaction CIC0 has no effe
CRM-CIC-HIS-IHI 0000695837 0001 0.390 no secondary sorting of trans. in Tab 'Interaction
regaRDS
Pelssers Davy
SAP CRM consultant
_________________
Davy Pelssers
Independant SAP Consultant CRM/BW/Authorisations
pelssersdavy@hotmail.com
Answer:
Dear Pelssers Davy
There is no problem in configuration in Development, Quality and Production because in one of the office Location , its working Fine. But in other office location , the page cannot be displayed in View (80% Overview Screen) from Tab in Application Area or Navigation Area.
could you please specify or anybody please speciy wot could be the problem?
Please advise
thanks & regards
Jonathan
Answer:
without looking at the systems, it is impossible to give an answer like that.
I suggest that you have a look at OSS notes.
Furthermore, check all UserParameters, are they the same?
there exist specific user parameters for IC:
CRM_ICWC_SHORTCUTS
CRM_ICWC_STATIC
but I don't think they will matter in this case.
If you are using IC Webclient, also check your Java runtime environment , because this needs to be of a certain version.
Another thing you could check is Authorisations (do a trace via ST01 or su53).
hope this helps
regards
Pelssers Davy