Question:
hi,there
I want to know how CRM implement Stat. funciton by questionnaire in Activity!
Kindly Revert ASAP
Answer:
Hi,
I'm having this same problem too. I've activated a questionnaire in an oppty w/o a problem, but the activity is causing me fits. I've added the three item categories. In looking at the documentation, it says I need to create an activity journal as well, with an Activity Journal Template Type of "questionnaire". According to the documentation, this is a standard (SAP provided) type, but doesn't exist in any of our systems, including IDES. Any suggestions? Anyone have any luck turning on qustionnaires for Activities?
Thanks!
Jeff
Answer:
1. Create the questionnaire.
2. Define the determination criteria.
You do not need an activity journal to implement questionnaires in activities.
Answer:
You should first create a questionnaire/Survey via the Survey suite builder. (t-code CRM_SURVEY_SUITE).
Make SURE that you create it in the folder "activities"since there is where you want to use it.
Next, in customizing you need to configure the right settings:
IMG--> CRM--> Transactions--> Settings for activities-->Questionnaires
-Define determination for questionnaires (contact or Taks)
-Define determination criteria for questionnaires.
Make also sure that your Survey is "Activated".
regards
Pelssers Davy
SAP CRM consultant
pelssersdavy@hotmail.com
_________________
Davy Pelssers
Independant SAP Consultant CRM/BW/Authorisations
pelssersdavy@hotmail.com
Answer:
Hi,
I have created questionnaire/Survey for activities and I can see it in PCUI.
But how can i see questionnaire/Survey for activity in IC WebClient ?
I mean, i see activity in IC WebClient as Interaction Record and don't see any questionnaire/Survey in it. Please, tell me, how to fix this problem?
Thank you.