Question:
Dear all,
Customer Interaction Centre(CIC) is available in both IS-U and in CRM. Is there any difference in CIC used in ISU and CRM. If yes can u pls. let me know what is the difference.....
Any help regarding this is highly appreciated.
Thanks
Vishwa
Answer:
On marketplace exists the document: ~ "Different between fron office CRM and IS-U".
I dont remember the exact name of the document.
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Russian Federation
Answer:
Hello,
I am also wondering what exactly is the difference between the CIC in CRM or IS-U.
Did you get the answer of your question? Because I didn't manage to find the document in the marketplace...
Thanks in advance for your help.
Regards,
Cyril