Question:
Hi, I'm new to CRM & wanted to go for Interaction Center training. Need to check with all gurus here what is the difference between CRM400 Interaction Center WinClient & CRM410 Interaction WebClient. Must a person attend both trainings ?
Answer:
UI, that's the difference. for WinClint dynpro, for WebClient BSP. since most likely you're familiar with dynpros and the business logic is the same for both UIs I'd recomend the WebClient.
have fun!
Answer:
hi, i'm new as well.
Does it mean that webclient is built on top of Winclient.
Both of them have the same functionalities?
the only difference is the UI and the additional hardware required for the webclient?
Answer:
The most important diffence is ofcourse the UI (user interface).
Winclient is using the typical SAPGUI whereas the Webclient is based on BSP developments (standard BSP applications CRM_IC or CRM_IC_AUTO for automotive industry).
The courses available are:
CR400: IC Winclient
CR410: IC Webclient
I followed both courses, and depending on what you want to implement or the customer will be implementing you should best follow the specific course!
You should know that the basic principles (processes and functionalities) are the same within both user interfaces.
SAP however still supports IC winclient, but new developments are focused on the IC WEbclient!!
In case of performance and stability you are better of with the Winclient, although SAP is running up on that matter also for the Webclient. SAP claims that both UI should be comparable!
Furthermore, from a enduser perspective, the way of using the two tools, is quite different. the Webclient is much more user friendly and the overview is much easier and intuitive!!
Customizing for both applications is done separately!
you will have a separate customing path for IC Winclient and for IC WEbclient! (they overlap however sometimes, so do not implement both UI at the same time on the same server
The IC Webclient is much more flexible, since you can 'easily' change screen fields, screens, layout and stuff like that! but I would not take easy in a literal way!
You can integrate your own BSP developments in the IC Webclient, and also R/3 processes and or Internet pages.
To implement the Webclient, I advise everyone to take a look at the IC Webclient Cookbook (available on Service.sap.com), check the available powerpoints on this matter ; read the saphelp (IC Webclient and Winclient), and follow the training!
Typically you will need following resources:
- Functional consultant who understands call center processes, can analyze customer requirements, customize the IC Win or Webclient
-ABAP Programmer (object oriented programming knowledge is requireded -methods , BADi's
-BSP developper (MVC -model view controller concepts knowledge, html and xml knowledge!
Regards
Pelssers Davy
SAP CRM Consultant
pelssersdavy@hotmail.com
Answer:
SAPHelp Information is available on:
http://help.sap.com/saphelp_crm40sr1/helpdata/en/b3/bbc13806684a1eb86b2821ab92827f/frameset.htm
Online Knowledge products are available on (special S-UserID and password required however, and also access to the necessary information:
[url]service.sap.com/okp[/url]
Should you have acces, the path would be:
SAP Consultant Education > Early product training>SAP Online Knowledge products>SAP Online knowledge products>SAP CRM 4.0 > ...
Regards
Davy Pelssers
SAP CRM consultant
_________________
Davy Pelssers
Independant SAP Consultant CRM/BW/Authorisations
pelssersdavy@hotmail.com