Question:
Hi Guys,
I need some information about how to use sapphone, how can I get an automatically costumer definition, how can I simulate a phone call. And learning about this functionalty of costumer service module.
Thanks a lot..
Answer:
1. http://help.sap.com/saphelp_crm31/helpdata/ru/e2/5e5602880911d1aab000a0c943858e/frameset.htm
2. Service.sap.com can to send you the detailed book on sapphone.
3. Tr: sph* and cic*
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Russian Federation
Answer:
Dear CRM-nik,
What does your 2nd point on this post SAPphone CIC integration actually mean. Where can I find book/ notes on SAPphone - CIC integration in http://service.sap.com.
Regards
Tushar Kansara
tushar.kansara@lntinfotech.com
Answer:
I do not know where is found description on service.sap.com.
I asked to send me it and they have sent me detailed description.
Book:
(SAPphone Telephony in SAP Systems
Integrating SAP Systems with Your
CTI System -
Interface Description
SAPphone Interface Version 4.00A / 5.00A / 5.01ASP / 5.02ASP / 5.03ASP / 5.04ASP / 5.05ASP / 5.10ASP / 5.11ASP)
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Russian Federation