Question:
Hi Everyone,
My issue is very serious, which I cannot understand why this problem is occurring.
The problem is that we have recently gone LIVE around 2 months ago, but things were OK then. What has happened since last week, is that for INBOUND SALES ORDERS, we are getting occassionaly DUPLICATE SALES ORDERS(VA03)
A third party system sends us ORDERS from there system, into our SAP system, which then gets picked up by OUR SALES ORDER Batch Job, which is mainly SAP standard, apart from some user exits.
There are a couple of INBOUND jobs, but 2 CREATE sales Order jobs for 2 of our businesses, but why create duplicate sales orders for the same business?
Is there an issue with the Interface?
Or is there an issue with the third party system, when sending us the orders?
I don’t know where to look to resolve such a complex issue?
Where can I start looking at first to Investigate, what should I check for first?
What shall i check?
Sometimes its OK,
We have found thousands of DUPLICATE ORDERS, which we now are placing DELIVERY Blocks on so that they don’t get billed twice.
But I would like to know that root cause of the problem, why has this started occurring.
I have checked the batch JOBs in SAP, and they seem to be ok,
Please assist?
Answer:
What process does your system use to create orders? IDOCs, customer program with BDC/Call transaction etc? If it is a standard sap program, what is the program name or transaction (not va01, but the program that calls VA01)?
Answer:
Hi There,
Even we have this problem. We use SAP Business Connecxtor. It sometimes creates 2 requests which result into duplicate records. I'm not sure as to why this happens. But as far as my knowledge is concern, it will fail in SAP since SAP doesn't encourage duplicate records.
Kindly update on this if u find any alternative solution.
Regards,
Arun
Answer:
Hi Neil,
We had this problem and after checking with our VAN partner it turned out that they had been sending the messages twice.
I would check with them.
Maybe checking the sales document creation time would give you a clue.
Do you have access to the third party system that passes the messages on to SAP? If so, you could check there too.
Good luck.
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Tim
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