Question:
Hi Everyone,
My issue is very serious, which I cannot understand why this problem is occurring.
The problem is that we have recently gone LIVE around 2 months ago, but things were OK then. What has happened since last week, is that for INBOUND SALES ORDERS, we are getting occassionaly DUPLICATE SALES ORDERS(VA03)
A third party system sends us ORDERS from there system, into our SAP system, which then gets picked up by OUR SALES ORDER Batch Job, which is mainly SAP standard, apart from some user exits.
There are a couple of INBOUND jobs, but 2 CREATE sales Order jobas for 2 of our businesses, but why create duplicate sales orders for the same business?
Is there an issue with the Interface?
Or is there an issue with the third party system, when sending us the orders?
I don’t know where to look to resolve such a complex issue?
Sometimes its OK,
We have found thousands of DUPLICATE ORDERS, which we now are placing DELIVERY Blocks on so that they don’t get billed twice.
But I would like to know that root cause of the problem, why has this started occurring.
I have checked the batch JOBs in SAP, and they seem to be ok,
Please assist?
Answer:
Three items:
1) I'm moving this to the interface forum!
2) There might be many reasons here: One as you have guessed might be a problem on your partner system sending you duplicate invoices and for that you should ook the files they generate for you (the raw files before SAP import them. Are you using EDI for these? Whatever solution you are using you should have a placeholder in your network for these files. Check there. Another possibility is the jobs in your system have incorrect definitions (specially if you have user exits in place) and might be posting all invoices to the same system. And even that sounds absurd it happened to me before. Check if you are not running the job twice or if you have the same step twice in your job.
3) I'm locking this one because you have duplicated entries across the forums. This is not allowed!
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